I can’t sign in

Reset your password

Go to the password reset page and enter the email address on the account. You will get a link that is valid for a short window and can be used once.

For your safety the page says the same thing whether or not the address is registered — it will not confirm which addresses have accounts. That is deliberate, and it means "I got the confirmation screen" does not prove the address is right.

The reset email did not arrive

1. Wait two minutes. It is usually faster, but not always.
2. Check spam and any promotions tab.
3. Check you used the right address. Work versus personal is the usual culprit. Try the other one.
4. Check for a corporate mail filter. If your organisation quarantines external mail, ask IT to release it and to allow our sending domain.
5. Still nothing? Email support@findandclose.com from any address and tell us which address the account uses. We will not reset a password over email, but we can confirm whether an account exists and unblock the delivery problem.

"Invalid credentials" with a password you are sure about

• A password manager saved the reset page's new password under a different entry. Look for two entries for our domain.
• Caps lock, or a trailing space pasted along with the password.
• You are on a different account than you think — a second sign-up with a personal address is common. Reset the password on the address you actually intended to use.

Signed out constantly

Usually the browser rather than the account:

• Cookies blocked or cleared on close. The session lives in a cookie.
• Private/incognito window. Sessions end with the window, by design.
• An aggressive privacy extension clearing site data. Allow-list our domain and try again.

The API returns 401 but the app works

Different credential. The app uses a session; the API uses a fac_live_ key. A 401 unauthenticated means the key is missing, malformed or deleted — check for a newline pasted into the header. A 403 forbidden instead means the key is valid but the account is not allowed to do what you asked. See authenticating with an API key.

Lost access to the email address itself

Write to support@findandclose.com from an address at the same domain, or from the address on the billing record, and tell us what happened. We will ask you to prove control of the account another way — an invoice number and the last four digits of the card is the usual route. We will not transfer an account on an email request alone.