Invoices, VAT and payment methods
Where invoices live, how VAT is applied, when the reverse charge applies, and which payment methods each plan accepts.
Finding your invoices
Account → Invoices. Every payment produces a PDF invoice automatically —
you do not have to request one. They are listed newest first with the amount, the period and
the payment method, and each one is downloadable individually. Over the API,
GET /api/v1/me/invoices returns the same list.
Billing details and a separate billing address
Company name, address, VAT number and an optional billing email live in Account → Payment. Anything you set there appears on invoices from the next one onward. If your finance team should receive invoices rather than you, set the billing email — invoices are then sent there as well as being available in the app.
Set the VAT number before the first payment
An invoice already issued cannot have a VAT number added retrospectively in a way most tax authorities will accept. Enter it before you subscribe and the first invoice is correct from the start.
VAT
Every price shown on the pricing page excludes VAT. What is added at checkout depends on who you are:
- EU business with a valid VAT number — reverse charge. No VAT is added; the invoice states that the reverse charge applies and you account for it in your own return.
- Everyone else — VAT at your local rate, calculated at checkout and shown before you confirm.
VAT numbers are validated when you enter them. If validation fails, check for the country
prefix (NO, DE, FR…) — it is the usual cause.
Payment methods
| Method | Available on |
|---|---|
| Card | All plans |
| SEPA direct debit | All plans |
| Bank transfer against an invoice | Enterprise |
| Purchase order | Enterprise |
Card details never touch our servers. They go straight to Stripe, and we store only the last four digits and the expiry so the app can show you which card is on file. You are asked for a card only when you choose a plan — the free trial takes no card at all.
All prices are quoted in euros. If your card settles in another currency your bank converts it at their rate, which is why the amount on your statement can differ slightly from the amount on the invoice.
A payment failed
You will get an email and a banner in the app. The subscription is not cancelled immediately — the payment is retried, and you can update the card yourself in Account → Payment at any time. Exports keep working during the retry window; if the payment ultimately fails, the subscription lapses at the end of the paid period like a normal cancellation.
Refunds
Separate article: refunds and the 14-day window.
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